Support
How can we help?
Email support@swingecho.com and we'll get back to you. Tell us your iPhone model and what you were doing, and include a screenshot if you can.
Common questions
Where should I put my phone?
Face-on: on a stand about chest high, facing your chest, about 3 m (10 ft) away and outside the club's reach. Keep your whole body and the club's full swing in frame. The camera screen shows checks for whole body, both feet and club room, and the frame turns lime when you're set.
Why didn't a swing get scored?
SwingEcho only scores what it can measure reliably. If your feet or head left the frame, someone else walked in, or the video was a side view, it tells you what it couldn't measure instead of guessing. From a side view it measures tempo and finish balance only.
Why is my finish hold not timed on an imported video?
Timing needs a video whose clock SwingEcho can verify, such as one recorded in SwingEcho or an original from Photos. Edited or re-saved videos still get positions and ratios, but not seconds.
Can it see my club path or clubface?
No. SwingEcho measures your body: setup, balance, turn, head, weight shift and tempo. Club path, swing plane and the clubface need a down-the-line view or a launch monitor.
Are the targets right for me?
The targets are starting points from common coaching guidance and were reviewed against how a teaching professional would coach. Your own coach may set different ones for you.
How do I keep score for a group, or as a caddie?
In Play, tap Start a round and add players. Turn off "I'm playing in this round" if you're only keeping score. Choose stroke play, match play, skins or Stableford.
How do I use the Apple Watch app?
Start a round on your iPhone and it appears on your watch. Tap plus and minus for each player; the scores sync back to your iPhone. You can also start a quick round on the watch.
How do I back up or move to a new phone?
Turn on iCloud backup in Settings in the app. On your new iPhone, sign in with the same Apple ID and open SwingEcho; it offers to restore your swings, rounds and players.
What's free, and what's in SwingEcho Pro?
Free: the scorecard for your group, the Apple Watch app, every Train lesson, and full coaching on Athletic setup. Pro adds coaching on the other five skills, range sessions and full swing checks, the 3D view and ghost overlay in replay, progress trends and sharing with a coach. Pro is $2.99 a month, $19.99 a year with a 7-day free trial, or $49.99 once.
How do I cancel or manage my subscription?
In the Settings app, tap your name, then Subscriptions, then SwingEcho. Or in SwingEcho, open Settings and tap Manage subscription. Cancel at least 24 hours before the renewal date to avoid the next charge; Pro stays on until the end of the period you've paid for.
I bought Pro but it's locked on my new phone.
Sign in with the same Apple ID, open SwingEcho, go to Settings and tap Restore purchases.
How do I get a refund?
Purchases go through Apple, so refunds are requested from Apple at reportaproblem.apple.com.
Do I need an account?
No. There's no sign-up. SwingEcho works with no account at all.
How do I delete my data?
Touch and hold a session in History to delete it, or delete the app to remove everything on your iPhone. See the privacy policy for removing the iCloud backup.
Safety
Warm up before you swing, turn only as far as is comfortable, and keep the phone and stand well outside the club's reach. If you have back, hip or shoulder problems, check with a doctor or physio before practicing hard.